Refund & Return Policy

1. Retail Returns & Exchanges

We offer a **7-day hassle-free return and exchange policy** for our standard retail items (non-customized tracksuits, standard stock jerseys, and plain accessories):

• Products must be completely unworn, unwashed, and have all original tags and tags attached in their original packaging.
• To initiate a retail return, please contact our support team at nasnewanandsports@gmail.com with your order details and invoice receipt.

2. Custom Jerseys & Sublimated Teamwear

Because custom sublimation jerseys, school uniforms, and branded apparel are custom-printed and stitched specifically for your team, **we do not accept returns, refunds, or exchanges on customized orders** unless:

• There is a major structural manufacturing defect (e.g. stitching errors, torn fabric).
• The sublimation prints show spelling mistakes or design colors that differ significantly from your approved digital mockup design proof.

In the rare event of a manufacturing defect on custom apparel, please notify us within 3 days of delivery. We will expedite reproduction of the defective items and ship them to you at no extra charge.

3. Refund Timelines

Once your returned retail item is received and inspected at our Sattur facility, we will email or message you to confirm receipt. Approved refunds are processed within 5 to 7 business days. The refund will be credited directly to your original payment method (Bank Account, UPI, or Credit/Debit card).

4. Exchange Shipping Costs

If you receive an incorrect size or incorrect item due to our packing error, we will cover all return shipping costs. For standard size changes initiated by the customer, the customer is responsible for shipping the items back to our warehouse.